Shipping policy

We pack AVIORYX aircraft models and accessories for their journey to you. Here is what to expect from order preparation, delivery and tracking—and how we help if anything arrives damaged.

Order processing

Most in-stock orders are prepared within 1–2 business days, excluding weekends and public holidays. Pre-orders or products requiring additional preparation follow the information on the product page. During major promotions or holidays, preparation and delivery may take longer.

Total delivery time = processing time + transit time. Transit estimates below begin after dispatch, not when the order is placed.

Destinations, delivery estimates and charges

We ship to the United States, United Kingdom, Canada, Australia, New Zealand and selected European destinations. Availability depends on the item, address and carrier. Checkout confirms the available methods and charges before payment.

United States: standard transit is estimated at 7–12 business days.
United Kingdom, Canada and Australia: standard transit is estimated at 8–12 business days.
Selected European destinations and New Zealand: standard transit is estimated at 8–14 business days.
Remote areas, islands and territories: transit may take around 10–20 business days, depending on the destination.

Eligible standard shipments to the United States, United Kingdom, Canada and Australia qualify for free delivery. Remote addresses, islands, territories, military addresses, unusually large or heavy items and special handling may be excluded. Other destinations and any available priority service are priced at checkout. Do not assume that a destination qualifies for free or priority shipping unless it is shown for your order.

These are estimates, not guaranteed arrival dates. Customs, weather, holidays and carrier disruption can affect transit. If ordering a gift, allow extra time; we do not promise arrival for a particular occasion unless a guaranteed service is expressly offered for your order.

Tracking and separate parcels

Once your order ships, we will email the available tracking details. Tracking can take 1–2 business days to appear after carrier handover. An order containing several models or accessories may arrive in separate parcels, with separate tracking links.

Use the carrier link in your shipping email or visit Track Your Order for guidance. Contact us if an expected parcel or tracking email is missing.

If your model or accessories arrive damaged

We provide free replacement shipments for arrival damage, including accessories. Email support@avioryx.co with your order number and, where possible, photos of the damage, packaging and shipping label.

After reviewing the issue, we will resend the affected model, accessory or component at no charge for the replacement or its shipping. Included accessories that are missing from your parcel are also replaced free of charge. If a return is required, we will arrange or cover the agreed return shipping. If a replacement is unavailable, we will discuss an appropriate alternative or refund without limiting your legal rights.

Please keep the packaging where possible while we help; missing packaging does not automatically invalidate a claim. Full details, including the one-year commercial warranty, are in our Returns, Refunds & Warranty Policy.

Delayed or missing delivery

A gap in tracking does not necessarily mean a parcel is lost. If delivery is taking longer than expected or tracking has stalled, contact us and we will help investigate with the carrier.

If a parcel is marked delivered but cannot be found, check the delivery location, reception and household members, then contact us. We will review the evidence with the carrier and work with you on the appropriate resolution. You do not have to pursue a carrier claim on our behalf, and an investigation does not remove your statutory delivery or refund rights.

Address changes, unclaimed parcels and cancellations

Please check your address and contact details carefully. For an address change or cancellation, email us as soon as possible. We cannot guarantee changes once fulfilment begins or a parcel has been handed to a carrier.

If a customer-supplied address error, refusal or unclaimed delivery leads to a return or redelivery, we will explain any applicable costs and options before arranging another shipment. Charges depend on the circumstances and applicable law; they do not apply to a delivery error caused by AVIORYX. Your statutory cancellation and refund rights remain unaffected.

Customs and import charges

International shipments may be subject to customs checks and import charges. Where duties, taxes or handling charges are not collected at checkout, the recipient may need to pay the relevant authority or carrier as applicable. AVIORYX does not set customs charges. Check the information shown at checkout and contact us if anything is unclear before ordering.

Need delivery support?

Email support@avioryx.co with your order number and tracking details. Our usual response time is 1–2 business days. This policy does not limit mandatory consumer rights.