Refund policy

We want you to enjoy your AVIORYX model with confidence. Eligible change-of-mind returns can be requested within 30 days of delivery. If your order arrives damaged, we will send a replacement free of charge, including affected accessories. Your purchase also includes our one-year commercial warranty.

Arrived damaged, defective or with a missing accessory?

Email support@avioryx.co with your order number, a description of the issue and, where possible, clear photos or video of the affected item, outer packaging and shipping label. Please contact us promptly so we can help. Keeping the packaging helps our investigation, but missing packaging does not automatically remove your rights.

  • Damaged model: we will resend the affected model free of charge once the issue has been reviewed.
  • Damaged or missing included accessory: we will send the replacement accessory or component free of charge. This includes items such as a supplied display stand, base or other accessory included with your selected version.
  • Accessory purchased separately: accessories bought from AVIORYX receive the same arrival-damage support.
  • No replacement shipping charge: AVIORYX pays for the replacement item or part and its shipping. If we require the damaged or incorrect item back, we will arrange or cover the agreed return shipping.

If the required replacement is unavailable, we will contact you about an appropriate alternative or refund, without limiting any remedy you are entitled to by law. We will not require you to accept store credit instead of a legally due refund. Do not send an item back until we have provided the correct return instructions.

One-year AVIORYX commercial warranty

Our commercial warranty lasts one year from delivery and covers manufacturing defects and faults that arise during normal intended use of your model and accessories bought from AVIORYX or supplied with it. Covered issues may include a faulty component or an advertised lighting function that fails during normal use.

For a covered issue, we will arrange a free replacement of the affected model, component or accessory, including replacement shipping. Where a replacement cannot be provided, we will discuss an appropriate alternative or refund in line with your applicable rights.

The commercial warranty does not cover accidental damage after delivery, misuse, unsuitable power supplies, liquid damage, unauthorised modifications or ordinary wear. These exclusions apply only where relevant to the cause of the issue; they do not exclude manufacturing defects or your statutory rights. Contact us if you are unsure whether an issue is covered.

30-day change-of-mind returns

To request an eligible return or exchange, contact us within 30 calendar days of receiving your order. For this voluntary return service, the model should be unused and in its original condition, with the supplied accessories and protective packaging where reasonably possible. These conditions do not prevent inspection allowed by law or apply to a claim for goods that arrived damaged or defective.

For a change-of-mind return, you normally pay the tracked return postage. Any exchange price difference or additional shipping charge will be explained before you agree. Shipping charges are refunded where required by law; any non-refundable delivery upgrade or lawful deduction for diminished value will be explained rather than applied as an undisclosed fee.

Any lawful exclusion for a personalised product or non-returnable item must be clearly disclosed before purchase. Such an exclusion does not remove rights relating to faulty, damaged or incorrectly supplied goods.

How returns and refunds work

  1. Email support@avioryx.co with your order number and reason for contacting us.
  2. We will confirm the appropriate solution and, if a return is needed, the correct return address and packing instructions. The address on a parcel or company registration is not necessarily the returns address.
  3. Pack the model and accessories securely. Use a tracked service and keep proof of postage when arranging your own return.
  4. Returns are normally inspected within 3–5 business days of receipt. Approved refunds go to the original payment method. Your payment provider may take a further 3–10 business days to display the funds. Applicable legal refund deadlines take priority over these operational estimates.

Gift recipients can contact us for assistance; refunds are normally returned to the original purchaser's payment method. If you need to cancel an unshipped order, contact us promptly. We will try to help, but cannot guarantee a change once fulfilment has started; your applicable cancellation and return rights remain unaffected.

Your legal rights remain protected

This one-year commercial warranty is additional to, and does not replace or shorten, any statutory guarantee. Where applicable consumer law provides a longer guarantee, a withdrawal period, a refund or another remedy, those rights apply. Nothing in this policy limits rights that cannot lawfully be excluded.

Questions? Contact support@avioryx.co. Our usual response time is 1–2 business days.